Clear Files vs Delete Service
Two operations sit next to each other in the service Actions menu. They sound similar but do different things — and one is permanent.
| Action | Files | The service itself | When to use |
|---|---|---|---|
| Clear Files | Removed | Kept | You want to start the service over — say, the client sent new revisions and you'd rather wipe the slate. |
| Delete Service | Removed | Removed | You created the service by mistake, or you've finished with this trade entirely. |
Both are confirmed with a dialog before anything happens.
Clearing the files from a service
- 1
On the service header, click Actions .
- 2
Choose Clear Files .
- 3
Read the confirmation — "Clear Files — Are you sure you want to clear all files from "[service name]"? The files will be removed but the service will remain.".
- 4
Click Clear Files to confirm, or Cancel to back out.
After clearing, the service appears empty with just its upload zone — ready for new drawings.
All markers, zones, AOIs, scales, and database links on those drawings are lost along with the files. If you only want to reset one drawing's annotations without losing the PDF itself, use Reset Drawing instead — see Resetting a drawing.
Deleting a service
- 1
On the service header, click Actions .
- 2
Choose Delete Service .
- 3
Read the confirmation — "Delete Service — Are you sure you want to delete "[service name]"? All files and progress will be lost. This action cannot be undone.".
- 4
Click Delete to confirm, or Cancel to back out.
After deletion the service is gone from the panel. The files it contained, and all marker data on those files, go with it.
Service deletion cannot be undone — the wording in the dialog is accurate. If you only want to move the files elsewhere first, drag them onto another service before deleting. See Moving files between services.
If you deleted the wrong thing
There's no undo, no recycle bin. The fastest recovery path:
- If the original drawings still exist on your machine, re-upload them into a fresh service.
- If you'd duplicated the project beforehand, the duplicate is unaffected — open it, copy what you need across.
- Otherwise, contact your administrator — there may be a server-side backup, but it's not guaranteed.
A good habit: duplicate the project before any big tidy-up.