What Goods Return Notes are
A Goods Return Note (GRN) records items returned to a supplier after delivery. Each GRN references a Delivery Note that has a status of Delivered or Partially Delivered.
Viewing Goods Return Notes
Open a project and click Goods Return Notes in the sidebar under Procurement. Like Delivery Notes, the list is grouped by Purchase Order — each PO shows its total returned value and outstanding balance.
Creating a Goods Return Note
- 1
Click Create Goods Return Note in the top-right corner.
- 2
Select the Delivery Note this return is for. Only Delivery Notes with a status of
DeliveredorPartially Deliveredare available. Fully returned Delivery Notes are excluded. - 3
The Date Returned defaults to today. Change it if needed.
- 4
Optionally enter a Return Merchandise Authorisation number from the supplier.
- 5
Click Create.
If no Delivery Notes are available for returns, an alert is shown on the form. You need to have at least one delivered Delivery Note before you can create a GRN.
Status workflow
| Status | Meaning |
|---|---|
Pending | Return created but not yet processed |
Returned | Items returned to the supplier |
Revised | A revision has been created |
Cancelled | Return cancelled |
Next steps
- Delivery Notes — manage the deliveries that return notes reference.
- Credit Notes — track credits from suppliers for returned goods.